Orders and Payment
You can go on any UPI payment app in your phone where you can find the QR code scanner. You need to scan the code and then you can pay the money from there.
Yes, we absolutely do. You can email us with your order quantity at firstname.lastname@example.org. We'll also try and work out a discount for you, depending on the quantity of your order.
It’s because this facility is currently unavailable on our website. You can either pay by Debit Card/Credit Card/UPI or Net Banking and place a prepaid order with us.
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
To place your order, follow the below steps.
1) Browse through our wide range of products until you find a suitable product.
2) Once you're done, click the ‘Add to Cart’ button.
3) After you have added all the products, click on the cart icon on the top right corner. You can either choose to continue shopping or confirm the order and click ‘Checkout’. From there, you can either log in to your existing Aadar Ayurveda account or simply continue as a 'New User' and create one.
4) Once you're done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
Once you have successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID. You'll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your wellness product(s) to arrive!
Cancellations are allowed without any question asked. However, it is only allowed if the product is not shipped from our warehouses. Please contact our Customer Care team via +917417424945 or email@example.com to assist you in cancellation of the order.
Shipping & Tracking
Sorry, it won't be possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.
Orders in India, once shipped, are typically delivered in 4-7 business days. Delivery time may vary depending upon the shipping address and other factors like public holidays, extreme weather conditions, etc.
You can track your order once it has been dispatched from our warehouse. An email, SMS/Whatsapp notification will be sent with a link. You can also track it from your account on the website by selecting ‘Orders’ and then clicking on 'Track Order' for the respective Order ID.
For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your original mode of payment which will reflect in your account within 7-10 business days from initiation.
We take stringent measures to ensure that the products delivered to you are in perfect condition and we don't accept returns considering we deal in nutritional and wellness range. However, under certain situations, we do have a replacement policy which will be applicable to your purchase.
In general, no returns or replacements will be allowed after the order is delivered. However, there is a remote possibility that:
1) The product may be damaged during transit by the courier partner
2) There might be a manufacturing defect
3) A wrong product is delivered to you
4) Less than the ordered quantity is delivered to you
In such cases, we will take complete ownership of the issue and replace the product at no extra cost or refund the complete amount, provided that the request for replacement/return of the product is made within 5 days of receiving the package.
Note: Please do not use the product you have raised a complaint about before the issue is resolved by our Customer Experience Team.
To get a refund or replacement, you can WhatsApp us on +91 7417424945 with your Order ID with a valid reason for replacement/refund or you can email us at contact firstname.lastname@example.org
Note: We only accept replacement requests if the product is sent to us after taking our confirmation. We will not be responsible for replacements sent to us directly without our confirmation.
Less dose may not result in the desired therapeutic effect and more dose may cause some unwanted effects, thus it’s best advised to adhere to the instructions or consult your physician in specific cases.
GMOs or genetically modified organisms/crops undergo modifications at a DNA level for some supreme properties but they may have uncertain effects on environment and health in terms of gene transfer, allergies or organ damage etc. We, at Herbal Pharmacy do not use any of the genetically modified plants to keep it away from any such unprecedented complications.
We make sure that our products stick to basic Ayurvedic principles, along with safety profiles such as heavy metals and pesticides testing, best quality of herbal raw materials and best combination of ingredients to ensure safety and efficacy.
In the case of herbal medicines, it is their heavy metal component that is usually found hazardous to health. The heavy metal fraction may come from the soil of harvest. This risk is eliminated from our products through rigorous testing of Cadmium, Lead, Mercury and Arsenic and we make sure that our raw materials comply with the safety limits.
We are free of substances that are typically harmless but can trigger an individual’s immune system to elicit abnormally vigorous attacks due to hypersensitivity. We are also free from some main food allergens like nuts, soy, sesame, shellfish, yeast and eggs.
Our products have a shelf life of ranging from 18- 24 months.
Can take after lunch
Better to take for the months that it is prescribed for and discontinue when not needed. The products for immunity and strength can be used regularly with small intervals.
1. Preferably Vegetarian
2. Less Spicy
3. High in Fibres
Can these products be taken during pregnancy/post pregnancy?
Not right now, but we are present on all major e-commerce platforms like Flipkart, Amazon, 1MG, Netmeds etc.
You will automatically get subscribed to our marketing emails and SMS after registering with us. In case, you do not want to receive these, you can click on the unsubscribe link in the email.
We do not have any trial pack available as of now. However, in order to make sure you choose the correct product, we have all the products details mentioned on our product pages. For any other queries, please whatsapp us on +91 98676 67699 and our Customer Experience Team will be happy to help you.
No, you will only receive the exact amount paid for the product at the time of the purchase.